Not every tax question needs a file opened in the office. A pre-booked online meeting is enough to settle residential status, a GST classification, a notice that arrived that morning, or the documents an NRI should send before a property sale.
Appointments are scheduled, the papers are reviewed in advance where they are shared, and the advice is confirmed in writing after the call so the client is not left with a verbal view. Matters that need a full engagement — a return, an appeal, a registration — are scoped separately after the call.